Policies

We are committed to protecting and respecting your privacy and this policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Your use of the Site and submission of your personal data to the Site means that you accept, and agree to abide by, all the policies in this Privacy Policy, which forms part of these Terms and Conditions. Further, you warrant that all provided by you is accurate.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Gibbs Croft Limited, part of the Samworth Brothers group (trading as Soreen), Chetwode House, 1 Samworth Way, Melton Mowbray, Leicestershire LE13 1GA.

We collect your personal data for our business purposes, including for the purpose of providing our products and services to you, and so that we, our related bodies and our distributors can promote and market products to you and keep you informed of products, services and special offers.

When we collect personal data we will, where appropriate and where possible, explain to you why we are collecting the information, how we plan to use it and the main consequences of not providing the personal data.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use the Site, when posting material on the Site and when requesting further information about our services.
  • We may also ask you for information when you report a problem with the Site and if you contact us, we may keep a record of that correspondence.
  • We may also ask you for information when you report a problem with the Site and if you contact us, we may keep a record of that correspondence.
  • Details of your visits to the Site including, but not limited to, traffic data, weblogs, location data and other communication data, your preferences for products and the resources that you access.
  • Information that you provide when entering a competition or promotion through the Site. Please note that if you decline to provide certain categories of personal data when entering competitions or promotions, this may prevent further participation.

Sensitive personal data

We generally do not collect any sensitive personal data as defined in the Act. We will only collect sensitive personal data where we are required to do so by law or with your consent. We will only use and disclose sensitive personal data for the purpose for which it was collected.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service as they enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise the Site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to the Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site and those parts of the Site you can access may not function as intended. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

Where we store your personal data

All information we collect from you, or you provide to us, is stored on secure servers within the UK. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to protect it from misuse and loss and prevent unauthorised access, modification or disclosure. We will take reasonable steps to destroy or permanently de-identify personal data we hold if it is no longer needed for our business purposes.

Uses for your personal data

We use information held about you in the following ways:

  • To ensure that content from the Site is presented in the most effective manner for you and for your computer.
  • To provide you with information about our products that you request from us or which we feel may be of interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by electronic means only if you have consented to this.

Please tick the relevant box situated on the forms on which we collect your data (the registration form) if you would not like us to contact you by electronic means (e-mail or SMS) with information about goods or services which we feel may be of interest to you.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may also disclose your personal information to third parties:

  • If Gibbs Croft Limited (trading as Soreen) sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Gibbs Croft Limited (trading as Soreen) or substantially all of its assets are acquired by a third party, in which case personal data of customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply these Terms and Conditions and other agreements; or to protect the rights, property, or safety of Gibbs Croft Limited (trading as Soreen), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at feedback@soreen.com.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to and correction of information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If we deny an access request, we will provide reasons for doing so.

We will take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. You should promptly notify us if there are any changes to your personal information. You may ask us at any time to correct personal information we hold about you. On request, we will take reasonable steps to correct the information so that it is accurate, complete and up to date, or will provide reasons for not doing so.

This acceptable use policy sets out the terms under which you may access and contribute to the Site and applies to all users of, and visitors to, the Site. Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which forms part of these Terms and Conditions.

Prohibited Uses

You may only use the Site for lawful purposes. You may not use the Site:

  • In any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards set out below.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • For commercial purposes except where expressly permitted in writing by us.

You also agree:

  • Not to reproduce, duplicate, copy, modify, publish, communicate or resell any part of the Site in contravention of the provisions of any part of these Terms and Conditions.
  • Not to access (or attempt to access) without authority, interfere with, damage or disrupt: any part of the Site; the server on which the Site is stored or any server, computer or database connected to the Site; any equipment or network on which the Site is stored; any software used in the provision of the Site; or any equipment or network or software owned or used by any third party.
  • Not to attack the Site via a denial-of-service attack or a distributed denial-of service attack.

Interactive Services

We may from time to time provide interactive services on the Site, including but not limited to: chat rooms; bulletin boards; blog pages; photo diaries; research polls and questionnaires; and links/feeds to and from third party websites such as Twitter, Facebook and YouTube.

Where we provide interactive services, we will provide information about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation and what kind of moderation to use). However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you and other users contribute to the Site (“Contribution”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter and the standards apply to each part of any Contribution as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material or violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right, trade mark or any other intellectual property or other right of any other person.
  • Be likely to mislead or deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Give the impression that they emanate from us, if this is not the case
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We use cookies to improve your experience on the website, and do not collect or store personally identifiable information.

Soreen believes that businesses are responsible for achieving good environmental practice and operating in a sustainable manner.  We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.

It is our priority to encourage our customers, suppliers and all business associates to do the same.  Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

Our policy is to:

  • Define environmental objectives for the company in annual business plans
  • Meet with or exceed the requirements of current environmental legislation and codes of practice
  • Minimise energy and water usage in our buildings, vehicles and processes in order to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable
  • Apply the principles of continuous improvement in respect of air, water, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community
  • Minimise our waste and then reuse or recycle as much of it as possible
  • As far as possible purchase products and services that do the least damage to the environment and encourage others to do the same
  • Assess the environmental impact of any new processes or products we intend to introduce in advance
  • Minimise the amount of packaging used on products, consistent with requirements for food safety and product protection
  • Transport products efficiently to minimise, consistent with customer demands, production arrangements and vehicle fleet operations
  • Maintain effective emergency procedures to minimise the impact on foreseeable incidents
  • Promote environmental awareness throughout our business and ensure through the availability of information and the provision of training that all employees are engaged in maintaining and improving the environmental performance of our business

This policy with be reviewed annually and updated as necessary in line with legislative changes or business development.  Responsibility for direction and leadership of Environmental affairs is discharged by the Managing Director.

Privacy policy

We are committed to protecting and respecting your privacy and this policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Your use of the Site and submission of your personal data to the Site means that you accept, and agree to abide by, all the policies in this Privacy Policy, which forms part of these Terms and Conditions. Further, you warrant that all provided by you is accurate.

For the purpose of the Data Protection Act 1998 (“the Act”), the data controller is Gibbs Croft Limited, part of the Samworth Brothers group (trading as Soreen), Chetwode House, 1 Samworth Way, Melton Mowbray, Leicestershire LE13 1GA.

We collect your personal data for our business purposes, including for the purpose of providing our products and services to you, and so that we, our related bodies and our distributors can promote and market products to you and keep you informed of products, services and special offers.

When we collect personal data we will, where appropriate and where possible, explain to you why we are collecting the information, how we plan to use it and the main consequences of not providing the personal data.

We may collect and process the following data about you:

Sensitive personal data

We generally do not collect any sensitive personal data as defined in the Act. We will only collect sensitive personal data where we are required to do so by law or with your consent. We will only use and disclose sensitive personal data for the purpose for which it was collected.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service as they enable us:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site and those parts of the Site you can access may not function as intended. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

Where we store your personal data

All information we collect from you, or you provide to us, is stored on secure servers within the UK. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to protect it from misuse and loss and prevent unauthorised access, modification or disclosure. We will take reasonable steps to destroy or permanently de-identify personal data we hold if it is no longer needed for our business purposes.

Uses for your personal data

We use information held about you in the following ways:

Please tick the relevant box situated on the forms on which we collect your data (the registration form) if you would not like us to contact you by electronic means (e-mail or SMS) with information about goods or services which we feel may be of interest to you.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may also disclose your personal information to third parties:

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at feedback@soreen.com.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to and correction of information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If we deny an access request, we will provide reasons for doing so.

We will take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. You should promptly notify us if there are any changes to your personal information. You may ask us at any time to correct personal information we hold about you. On request, we will take reasonable steps to correct the information so that it is accurate, complete and up to date, or will provide reasons for not doing so.

Acceptable use policy

This acceptable use policy sets out the terms under which you may access and contribute to the Site and applies to all users of, and visitors to, the Site. Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which forms part of these Terms and Conditions.

Prohibited Uses

You may only use the Site for lawful purposes. You may not use the Site:

You also agree:

Interactive Services

We may from time to time provide interactive services on the Site, including but not limited to: chat rooms; bulletin boards; blog pages; photo diaries; research polls and questionnaires; and links/feeds to and from third party websites such as Twitter, Facebook and YouTube.

Where we provide interactive services, we will provide information about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation and what kind of moderation to use). However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you and other users contribute to the Site (“Contribution”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter and the standards apply to each part of any Contribution as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

Cookies policy

We use cookies to improve your experience on the website, and do not collect or store personally identifiable information.

Environment policy

Soreen believes that businesses are responsible for achieving good environmental practice and operating in a sustainable manner.  We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.

It is our priority to encourage our customers, suppliers and all business associates to do the same.  Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

Our policy is to:

This policy with be reviewed annually and updated as necessary in line with legislative changes or business development.  Responsibility for direction and leadership of Environmental affairs is discharged by the Managing Director.